KOL Pulse Chrome Extension - Frequently Asked Questions

General Questions

What is KOL Pulse?

KOL Pulse is a free Chrome extension that provides real-time insights into Key Opinion Leaders (KOLs) in healthcare and life sciences. It displays comprehensive KOL profiles including payment data, research activities, publications, and AI-powered insights directly in your browser.

How much does KOL Pulse cost?

KOL Pulse is completely free to use. There are no subscription fees, hidden costs, or premium tiers.

How do I install KOL Pulse?

  1. Visit the Chrome Web Store
  2. Search for "KOL Pulse"
  3. Click "Add to Chrome"
  4. The extension will appear in your browser toolbar
  5. Click the KOL Pulse icon to start exploring KOL data

What browsers are supported?

Currently, KOL Pulse is available as a Chrome extension. Support for other browsers may be added in future updates.

Features & Functionality

What information does KOL Pulse show about KOLs?

KOL Pulse provides comprehensive KOL profiles including:

  • Payment Data: Annual payment amounts broken down by year (2020-2024)
  • Payment Analytics: Number of payments, trending data, and payment breakdowns
  • Professional Information: Current affiliations, research focus areas, and expertise
  • Publications: Recent publications and research activities
  • AI Insights: Intelligent analysis of KOL engagement patterns and influence
  • Social Media Activity: Digital opinion leader tracking and engagement metrics

How accurate is the payment data?

Payment data is sourced from the CMS Open Payments database (Sunshine Act), which requires pharmaceutical and medical device companies to report payments to healthcare professionals. This is the same official source used by government agencies and major industry platforms.

What does the AI chatbot do?

The AI chatbot helps you:

  • Query KOL data using natural language
  • Generate insights about KOL engagement patterns
  • Compare KOLs across different metrics
  • Identify collaboration opportunities
  • Create summaries and reports
  • Answer questions about payment trends and research activities

How often is the data updated?

KOL data is updated regularly to ensure you have access to the most current information available from public databases and research sources.

Data & Privacy

Where does KOL Pulse get its data?

KOL Pulse aggregates data from multiple public sources including:

  • CMS Open Payments Database (Sunshine Act)
  • PubMed and medical publication databases
  • Clinical trial registries
  • Professional medical associations
  • Conference proceedings and presentations
  • Publicly available social media profiles

Is the data compliant with privacy regulations?

Yes. KOL Pulse only uses publicly available information that healthcare professionals have made accessible through official databases, publications, and professional platforms. All data handling complies with applicable privacy regulations.

Can KOLs opt out of being included?

Since KOL Pulse uses only publicly available data that is already accessible through government databases and professional publications, the data displayed reflects information that is already in the public domain. KOLs concerned about their data representation can contact our support team.

Usage & Best Practices

Who can benefit from using KOL Pulse?

KOL Pulse is valuable for:

  • Medical Affairs Teams: Identifying and tracking KOL relationships
  • Competitive Intelligence: Understanding competitor KOL networks
  • Business Development: Finding collaboration opportunities
  • Market Research: Analyzing therapeutic area thought leaders
  • Academic Researchers: Mapping research networks and collaborations
  • Pharmaceutical Companies: Strategic KOL engagement planning

How do I search for specific KOLs?

  • Use the Search Functionality in the X platform and activate KOL Pulse when you are ready

Can I export or share KOL data?

Yes, KOL Pulse includes smart copy functionality that allows you to export data in multiple formats:

  • Raw structured data
  • Email-ready summaries
  • Social media posts
  • Citation-ready reports
  • AI prompt formats for further analysis
  • Just structure your prompt for the desired output. You can also Copy the data and get another AI tool to format it for you into the desired format.

How do I interpret the influence scores?

Influence scores are calculated using multiple factors including:

  • Conference speaking engagements
  • Peer collaboration networks
  • Digital engagement and social media presence

Technical Support

The extension isn't loading properly. What should I do?

Try these troubleshooting steps:

  1. Refresh your browser page
  2. Disable and re-enable the extension
  3. Clear your browser cache
  4. Restart Chrome
  5. Uninstall and reinstall the extension
  6. Contact support if issues persist

Can I use KOL Pulse on mobile devices?

KOL Pulse is currently designed as a Chrome extension for desktop use. Mobile compatibility may be added in future updates.

How do I report bugs or request features?

Contact our support team through:

Is my browsing data collected?

KOL Pulse respects user privacy. The extension only accesses KOL-related data and does not track your general browsing activities or personal information. We track general usage data to analyze the volume of users on the platform and the AI token usage.

Compliance & Legal

Is KOL Pulse compliant with pharmaceutical industry regulations?

Yes. KOL Pulse is designed to support compliant KOL engagement by providing transparent access to publicly available information. However, users are responsible for ensuring their KOL engagement activities comply with their organization's policies and applicable regulations.

Can I use KOL Pulse data in presentations or reports?

Yes, you can use KOL Pulse data in your work. We recommend including proper attribution and noting data sources when presenting findings. 

Are there any usage restrictions?

KOL Pulse is intended for legitimate business, research, and educational purposes. Users should not use the platform for:

  • Harassment or unwanted contact of KOLs
  • Violation of privacy or professional boundaries
  • Misrepresentation of data or findings
  • Activities that violate applicable laws or regulations
  • Reverse Engineering of KOL Pulse design and programming

Getting Started

What's the best way to start using KOL Pulse?

  1. Install the extension and explore the interface
  2. Search for KOLs in your therapeutic area of interest on X
  3. Review sample KOL profiles to understand available data
  4. Experiment with the AI chatbot for insights
  5. Try the smart copy features for different output formats
  6. Set up regular monitoring for KOLs relevant to your work by creating X lists and interacting with the KOL Pulse Chrome Extension

Are there tutorials or training materials available?

Check our website, Youtube Channel and X profile for:

  • Getting started guides
  • Video tutorials
  • Best practices documentation
  • Use case examples
  • Feature updates and announcements

How can I provide feedback or suggestions?

We welcome user feedback to improve KOL Pulse. Share your thoughts through:

  • X (Twitter): Follow us and send feedback to @KolPulseAI

For additional questions not covered in this FAQ, please contact our support team, follow us on X @KolPulseAI, or visit our website for the latest documentation and updates.